HigherSelf customer support is here to help
WHY USE A PROMO CODE?
Promo codes are a HUGE part of what we do! Using a promo code helps your favorite HigherSelf Retailer make money, and saves you money at the same time. When a sale is made using a code associated with a HigherSelf Retailer, we know to pay them. You’re saving while helping your favorite Retailer earn!
Enter your 8 digit order number into the ‘Track My Order’ section on this page!
CAN I RETURN AN ITEM?
You can return most products within 14 days of receiving them. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Track My Order
Promo codes are a HUGE part of what we do! Using a promo code helps your favorite HigherSelf Retailer make money, and saves you money at the same time.
When a sale is made using a code associated with a HigherSelf Retailer, we know to pay them. You’re saving while helping your favorite Retailer earn!
How do I use a promo code?
Add the code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied!
*you can do this once per order*
You can! Enter your 8 digit order number into the ‘Track my order’ section at the top of this page.
You can also track your order via the USPS.com or the USPS app.
Can I cancel an order?
We want to make sure you get your items as fast as possible, so we start processing your order as soon as we receive it. This means that once your order has been placed we can’t stop the process of items being sent to you. Contact us as soon as possible so you can initiate a return.
We do! Anywhere you are in the United States, we’ll get your package to you.
Do you ship internationally?
We do ship internationally! We use USPS’s First-Class Mail International and Priority Mail International to ship to over 180 countries worldwide.
How much does shipping cost?
Shipping rates vary depending on location and package weight. We also offer FREE shipping on any order in the U.S. over $49!
You can return most products within 14 days of receiving them.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
We’ll notify you on the status of your refund after inspecting the item.
If your return is approved, we’ll initiate a refund to your credit card (or original method of payment)!
Can I track my return?
We will send you an email as soon as we get your package, and again when we’ve processed your refund.
Do you refund the shipping charge?
Unfortunately we can’t refund shipping charges at this time. You’ll be refunded the full order price minus shipping!
Can I exchange an item?
We don’t offer exchanges currently. You can return your item to us for a refund, and then place a new order to get the item of your choice.
We currently accept all payments via PayPal! At your checkout page click on the ‘Proceed To PayPal’ button to pay for your order using any debit or credit card.
When will I be charged?
As soon as you submit your order, we’ll ask your bank or card issuer to authorize payment. If there’s any problem our customer service department will contact you right away to help process your order!
Don’t worry! Just click the ‘Forgot your password?’ link next to the login button and follow the instructions. Please don’t hesitate to contact us if you continue to experience issues.
I’m having trouble with the password connected to my account
Log into your account using your old email address, and click on ‘Edit Email Address/Password’ under Account Details. Once you’ve made your changes, press Continue and your changes will be saved!
Nope. We’re just online for now!
What’s the best way to contact you?
We’re available via email and over the phone. Just follow this link: Contact Us
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