Why should I use a promo code to order?

Promo codes are a HUGE part of what we do! Using a promo code helps your favorite HigherSelf Retailer make money, and saves you money at the same time.

When a sale is made using a code associated with a HigherSelf Retailer, we know to pay them. You’re saving while helping your favorite Retailer earn!

How do I use a promo code?

Add the code at the checkout where you’ll see the ‘Promotional Code’ box. Type your code here, click ‘apply’ and, if it’s valid, your discount will be applied!

*you can do this once per order*

Can I track my order?

You can! Enter your 8 digit order number into the ‘Track my order’ section at the top of this page.

You can also track your order via the USPS.com or the USPS app.

Can I cancel an order?

We want to make sure you get your items as fast as possible, so we start processing your order as soon as we receive it. This means that once your order has been placed we can’t stop the process of items being sent to you. Contact us as soon as possible so you can initiate a return.

Do you ship anywhere in the U.S.?

We do! Anywhere you are in the United States, we’ll get your package to you.

Do you ship internationally?

We do ship internationally! We use USPS’s First-Class Mail International and Priority Mail International to ship to over 180 countries worldwide.

How much does shipping cost?

Shipping rates vary depending on location and package weight. We also offer FREE shipping on any order in the U.S. over $49!

What if I want to return a product?

You can return most products within 14 days of receiving them.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.

We’ll notify you on the status of your refund after inspecting the item.

If your return is approved, we’ll initiate a refund to your credit card (or original method of payment)!

Can I track my return?

We will send you an email as soon as we get your package, and again when we’ve processed your refund.

Do you refund the shipping charge?

Unfortunately we can’t refund shipping charges at this time. You’ll be refunded the full order price minus shipping!

Can I exchange an item?

We don’t offer exchanges currently. You can return your item to us for a refund, and then place a new order to get the item of your choice.

How can I pay for my order?

We currently accept all payments via PayPal! At your checkout page  click on the ‘Proceed To PayPal’ button to pay for your order using any debit or credit card.

When will I be charged?

As soon as you submit your order, we’ll ask your bank or card issuer to authorize payment. If there’s any problem our customer service department will contact you right away to help process your order!

I’m having trouble with the email connected to my account

Don’t worry! Just click the ‘Forgot your password?’ link next to the login button and follow the instructions. Please don’t hesitate to contact us if you continue to experience issues.

I’m having trouble with the password connected to my account

Log into your account using your old email address, and click on ‘Edit Email Address/Password’ under Account Details. Once you’ve made your changes, press Continue and your changes will be saved!

Do you have a physical shop?

Nope. We’re just online for now!

What’s the best way to contact you?

We’re available via email and over the phone. Just follow this link: Contact Us

Use of the Website—By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks—The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner or it’s affiliates. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links—External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties—The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability—The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms—If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability—Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)—Use of this website shall in all respects be governed by the laws of the state of New York, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the New York courts located in Kings county, new York, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.